MEMBER SERVICES AND POLICIES

Accounts: In order to access features of the website, you will need to create an account. When creating your account, please provide accurate and complete information. You are solely responsible for the activity that occurs on your account and you must keep your account password secure. You may never use another person’s account without permission. Memberships are not to be shared or transferred. You must notify us immediately of any breach of security or unauthorized use of your account.

Reservations: Please download The Core Collective App to your iPhone or Android before coming to the studio. You must sign up for classes before through our website or app. Please come to class and check in with your instructor at the studio at least 5 minutes before the start of your class. If you do not check in, we may release your spot to another guest 5 minutes after the start of class. Checking in for other clients is prohibited.

Instructors: We reserve the right to change an instructor for any reason and without prior notice.

Booking Window: We have a 16 day booking window for members and a 14 day booking window for non member clients.

Grip Socks Are Required. We require them solely for your safety on the machine. No exceptions. If you do not have grip socks, or forgot to bring yours to class with you, we sell many cute styles in the studio. YOU WILL NOT BE PERMITTED TO TAKE CLASS WITHOUT GRIP SOCKS AND YOU WILL NOT BE ELIGIBLE FOR A REFUND FOR YOUR CLASS IF YOU DON'T BRING THEM OR BUY A PAIR BEFORE CLASS.

Class Cancellations: Classes and waitlists must be cancelled by you if you can longer make it. Cancellations must occur at least 10 hours in advance of class. If you put yourself on the waitlist, look out for emails up to 1 hour in advance and check your schedule under your account to see if you’ve gotten in. You are responsible for checking to see If you were moved into the class. If you got in we assume you will be coming unless you notify us that you can’t make it. If you get into class off the waitlist and do not come and do not notify us prior to the start of class you will be charged a no-show/late cancellation fee. To be granted an exemption of fees or loss of credit, you must email us prior to the start of the class you were enrolled in.

Membership Packages:

Members who purchase ANY membership (such as, but not limited to Monthly Unlimited, 4- or 8-session membership packages, 5, 10, 20 class packs, New client 3 pack or future promotional programs) are subjected to a penalty charge ($20 no show fee) or a late cancel ($10 fee) should they not cancel in the 10-hour window.

Membership Terms: 

Price, start date and number of classes per month are set at each Monthly Contract purchase. The price and number of classes shall remain the same so long as the Monthly Contract remains active. Any interruption in billing or cancellation of the contract will result in the price being cancelled. If you wish to buy another contract after cancellation, you will have to purchase a new contract at the current price rate. Classes purchased on Monthly Contracts do not roll over. Contract is month to month and renews monthly (until cancelled) . 

Membership Cancellation: You may cancel at anytime by emailing us at hello@thecorecollective.co prior to your next month being billed. If you cancel after the contract payment has been processed, your cancellation will be effective the following month.

Class packages and memberships: All purchases are non-refundable.

Personal Belongings: You agree that we are not responsible for the safekeeping of your personal belongings while you are present in the studio. You assume all risk of loss for any of your personal belongings.

Pre Existing Conditions: I, the Participant, hereby affirm that I am in good physical condition and do not suffer from any mental or physical disability which would prevent or limit my participation in training with an instructor at The Core Collective.

I confirm that I have no health issues (including without limitation cardiac irregularities; spinal or bone, joint, tendon or ligament injuries; spells of dizziness; asthma (or other breathing difficulty); diabetes, epilepsy or any allergy) which may affect my participation in any sessions at The Core Collective. Participants with low/high blood pressure and/or cardiac irregularities should not attend class. If there is any doubt, the Participant should consult their doctor. It is the Member’s sole responsibility to notify us before attending any class of any circumstances affecting their health which may be exacerbated through continued use of the studio and/or which may have arisen or worsened since their last session at the Studio (if any).

A minor (15-18 years of age) may participate only with a parent or legal guardian present. No one under the age of 15 years may participate.

Pregnancy: If a client is pregnant we recommend that you check with your doctor prior to starting any new workout routine.

By accepting the Terms of Service, you accept and acknowledge the waiver below.

Waiver of Liability and Terms of Participation

At The Core Collective, we are committed to providing a safe, inclusive, and empowering environment for all who participate in our offerings. By engaging in any classes, private instruction, or events at The Core Collective, you acknowledge and accept the following terms:

Physical Health and Fitness Disclaimer
I recognize that all physical activity, including Lagree, involves inherent risks. I confirm that I am in good physical condition and do not have any medical or physical conditions that would prevent me from safely participating in The Core Collective classes or activities.

Assumption of Risk
By participating in The Core Collective activities, I fully accept and assume all risks associated with these activities, including any risk of injury to myself or damage to my property. I agree to release and hold harmless The Core Collective, its owners, employees, officers, and affiliates from any and all liabilities that arise during my participation in classes, private sessions, or any related events.

Health and Safety Considerations
I further confirm that I am not pregnant. Should my condition change, including pregnancy or any other physical change, I will consult with my physician before participating in any classes or activities at The Core Collective to ensure I can continue participating safely, without risk to myself or others.

Personal Responsibility and Modifications
I understand that my safety and well-being are my responsibility. If I experience any pain, discomfort, or injury during a class or event, I will immediately stop the exercise and request a modification. I will not engage in any unsafe behavior, and I will report any unsafe conditions to management.

Liability Release
I accept full responsibility for any injuries, damages, or losses of any kind that may occur as a result of my participation in any class, private instruction, or event at The Core Collective. I release and discharge The Core Collective, its owners, officers, employees, and affiliates, from any claims, demands, damages, or legal actions—whether now or in the future—that may arise out of my use of their equipment, participation in any classes or events, or simply being on the premises.

Commitment to Inclusivity
At The Core Collective, we proudly cultivate a diverse and inclusive environment. Discrimination, harassment, or any form of unequal treatment is strictly prohibited, whether based on race, ethnicity, gender, sexual orientation, religion, disability, age, or any other protected characteristic. We value respect and dignity for all and will take immediate action, including possible termination of services, for any violation of this policy.

Core Collective Policies

• I acknowledge and agree to The Core Collective’s 10-hour cancellation policy. Any cancellations or changes made within this window will incur a fee or result in a loss of credit.

• I understand that the "New Client 30 Day 3 Pack" is valid for 30 days from the date of purchase.

• I am aware of the grip sock policy, which requires all participants to wear grip socks during class.

• I accept responsibility for managing my class bookings and waitlist status, and I will remove myself from classes or the waitlist as necessary.

Acknowledgment and Agreement
By reading this waiver and understanding its contents, I consent to all terms outlined above. In consideration of my participation at The Core Collective, I hereby agree to HOLD HARMLESS, WAIVE, AND RELEASE The Core Collective from any and all liability, claims, or demands that may arise out of my participation in any activities, services, or events provided by The Core Collective.

By accepting the Core Collective Terms of Service, I acknowledge and accept this waiver of liability.

Limitation of Liability

To the fullest extent permitted by law, The Core Collective and its affiliates, employees, agents, officers, directors, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising from or related to your participation in any class, event, private instruction, or use of The Core Collective facilities, even if we have been advised of the possibility of such damages.

In no event shall The Core Collective’s total liability to you, whether in contract, tort, or otherwise, exceed the total fees you have paid to The Core Collective for the specific service or activity giving rise to the claim.

You acknowledge and agree that your participation in any activities at The Core Collective is voluntary, and you assume full responsibility for any risks associated with those activities. By agreeing to these terms, you waive and release The Core Collective from any and all claims, demands, or causes of action for injury, loss, or damages, whether known or unknown, arising out of your participation in classes or events at The Core Collective.